This practice in numbers
About these figures
Source: NHS England – patients registered September 2026; workforce August 2026. Qualified GPs are partners, salaried GPs and regular locums; doctors in training are counted separately. “Full-time” means 37.5 hours a week, so two half-time GPs count as one. “England’s typical practice” is the middle value across every practice in the same NHS files, worked out by Docorix. These figures describe the size of the practice – they are not a measure of quality or of how easy it is to get an appointment.
Register with this practice on NHS.ukNot sure you live in its area? The NHS registration service checks your address against the practice’s catchment area before you apply. Some practices do not use the online service yet – it will tell you.
What patients say
From the 2026 GP Patient Survey, the NHS’s yearly survey of patients at every practice in England. 96 patients of this practice replied.
About these figures
Source: GP Patient Survey 2026, run by Ipsos for NHS England. 96 patients of the 456 invited (21%) replied at this practice. Replies were collected from 2 January to 13 April 2026 and the results were published on 9 July 2026. Percentages are weighted by the survey so they reflect the practice’s patients. For some questions the survey leaves out people who answered “I don’t know”, “I haven’t tried” or said it did not apply. “England” is the national result in the same survey (654,714 replies).
These are estimates from a sample, not a count of every patient. The “likely range” is the survey’s own 95% confidence interval: the fewer the replies, the wider it is. Docorix says “above England” or “below England” only when the whole range sits above or below the England result – otherwise the difference could be down to chance. The survey does not publish a result based on fewer than 10 replies.
- “Overall, how would you describe your experience of your GP practice?” 74% from 95 replies; likely range 70% to 78%.
- “Overall, how would you describe your experience of contacting your GP practice on this occasion?” 74% from 94 replies; likely range 70% to 78%.
- “Generally, how easy or difficult is it to contact your GP practice on the phone?” 70% from 92 replies; likely range 65% to 74%.
- “Overall, how helpful do you find the reception and administrative team at your GP practice?” 88% from 96 replies; likely range 85% to 91%.
- “Did you have confidence and trust in the healthcare professional you saw or spoke to?” 87% from 90 replies; likely range 83% to 90%.
- “Thinking about the reason for your last appointment, were your needs met?” 86% from 91 replies; likely range 82% to 89%.
Contains information from NHS England, licensed under the Open Government Licence. See every question for this practice on the GP Patient Survey website.
Norheads Lane Surgery is a CQC-registered NHS GP practice in Westerham and registered since December 2016.
Care and support offered: Services for everyone.
Contact the provider directly to check availability, eligibility and costs – this information changes and is best confirmed with them.
CQC inspection rating
Good Overall rating, published 13 September 2017
- SafeGood
- EffectiveGood
- CaringGood
- ResponsiveGood
- Well-ledGood
View the full CQC profile and inspection reports. Contains CQC data © Care Quality Commission. CQC location ID 1-3152063153. Always check the CQC website for the latest rating. This listing is built from the CQC’s public register and has not been checked or claimed by the provider.
Compare all gp surgeries in Bromley by CQC rating →
Good to know: registering with a GP surgery
- It is free, and you do not need IDEveryone in England can register with a GP surgery for free. You do not need ID, proof of address or proof of immigration status, and you do not need an NHS number.
- When a surgery can say noOnly if it is not accepting new patients, you live outside its area, or you have been removed from its list before. It must write to you within 14 days to explain why.
- How long it takesYou should be told when you are registered – usually within 5 days of the surgery getting your details.
- Outside the areaNot all surgeries accept patients from outside their area, and if one does you may not get home visits or some community services.
This is general guidance for England, not information about this provider. Source: NHS – How to register with a GP surgery. Checked 4 October 2026.
